The main telephone contact number for FACTS is (651) 379-9800. Our 24-hour contact number is (952) 936-2800. The 24 hour contact number is monitored by our answering service and calls will be routed appropriately during business hours and to an on-call clinician after hours.
Our confidential and secure fax number is (651) 405-0358. FACTS can receive faxes 24 hours a day.
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You will be provided with the direct contact phone number for your clinician once your care is established. Clinicians each maintain a confidential 24-hour, time-stamped voice mail service so that you may leave messages for them. We make every attempt to check messages regularly during the week and attempt to return calls within 24 hours. Clinicians typically do not check voice mail messages on weekends unless they have made specific arrangements to do so. In the event of an emergency call 911 or your local police department. |
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| Dakota County: | 952-891-7171 |
| Ramsey County: | 651-774-7000 (Child) 651-266-7900 (Adult) |
| Hennepin County: | 612-348-2233 (Child) 612-873-3161 (Adult) 612-379-6363 (Crisis Connection) |
| Carver & Scott Counties: | 952-442-7601 |
| Washington County: | 651-291-6795 After Hours 651-777-5222 HSI |
If your clinician is unavailable for an extended period of time, you will be provided with the name of a colleague to contact, if necessary.
FACTS staff can be reached by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or at your clinician’s individual e-mail address.
If you wish to use e-mail as a means of communication, please complete and sign the following request and acknowledgement form:
Consent for E-mail Communication 
Consent for E-mail Communication
However, due to the insecure nature of electronic communications, please be advised that the privacy of your health information cannot be fully ensured when transmitted by e-mail.
